First Day of School Fairy
first day of school

Below you will find our policies regarding returns and exchanges. We have also provided policy information regarding the use of your private information, shipping and billing.

 

Return/Exchange Policy
We will gladly accept returns and exchanges within 30 days of purchase. Packages must be unopened. We have made every effort to insure the quality of our products, but in the event there is a manufacturing defect, please contact customerservice@fairylandenterprises.com for return and/or replacement.

Privacy Policy
Fairyland Enterprises collects from our customers information that is necessary to complete an order. Fairyland Enterprises, our shipping vendor and credit card merchant service are the only holders of the information collected on this site. We will not sell, share, or rent this information to others for any reason, unless required to by law.

Shipping Information
We request information from our customers on our order form. Here a customer must provide contact information (like name, email address, phone number and shipping address). This information is used to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the customer. Basic personal information such as name, address and telephone number may be transmitted to contracted third parties (UPS, FedEx, etc.) solely for the purpose of shipping your order.

Billing Information
We collect credit card information directly on our site. This is done via a secure server and only Fairyland Enterprises and our credit card merchant service have access to this payment information.

Payamerica uses the highest technology to ensure that your transactions are safe and secure. Fairyland Enterprises never has access to your credit card information should you choose to use this method of payment.